Skip to main content
Telecom & Internet Service Providers

AI for Telecommunications

Reduce call center volume by 45% with AI agents that handle customer queries, technical support, and service upgrades.

Scroll to explore
Impact Metrics

Proven Results

Real impact delivered for Telecom & Internet Service Providers clients

0%

Call Reduction

0%

FCR Rate

0.0/5

CSAT Score

-0%

Resolution Time

Advantages

Why Choose TheVertical.ai for Telecom & Internet Service Providers?

Built specifically for your industry challenges and compliance requirements

Deflect 45% of Support Calls

AI agents handle billing inquiries, plan changes, and technical troubleshooting 24/7, dramatically reducing call center volume and costs.

Technical Troubleshooting at Scale

Automated network diagnostics and step-by-step guidance resolve 70% of issues without human intervention, reducing truck rolls.

Reduce Churn by 25%

Proactive retention campaigns with personalized offers based on usage patterns and sentiment analysis keep customers happy.

Faster Resolutions

82% first-call resolution rate with AI-powered knowledge base access and intelligent routing reduces customer frustration.

Solutions Built for Telecom & Internet Service Providers

Industry-specific AI solutions designed to solve your biggest challenges and drive measurable outcomes.

Customer Support Automation

AI agents that handle billing inquiries, plan changes, and technical troubleshooting.

45% reduction in call volume
82% first call resolution
24/7 support availability

Technical Troubleshooting

Automated network diagnostics and issue resolution for common connectivity problems.

Real-time network diagnostics
70% auto-resolution rate
Remote troubleshooting

Plan Upgrades & Retention

AI-powered retention campaigns and personalized upsell recommendations.

25% churn reduction
35% upsell success rate
Proactive retention

Network Outage Notifications

Proactive customer communication during network outages with real-time updates.

Reduce inbound calls by 60%
Real-time status updates
Multi-channel alerts

Proven Use Cases

Real-world applications delivering measurable impact across Telecom & Internet Service Providers

Use Case #1

Customer Support Automation

AI agents that handle billing inquiries, plan changes, and technical troubleshooting.

Key Outcomes
45% reduction in call volume
82% first call resolution
24/7 support availability
30% cost savings
01
Use Case #2

Technical Troubleshooting

Automated network diagnostics and issue resolution for common connectivity problems.

Key Outcomes
Real-time network diagnostics
70% auto-resolution rate
Remote troubleshooting
Reduced truck rolls
02
Use Case #3

Plan Upgrades & Retention

AI-powered retention campaigns and personalized upsell recommendations.

Key Outcomes
25% churn reduction
35% upsell success rate
Proactive retention
Personalized offers
03
Use Case #4

Network Outage Notifications

Proactive customer communication during network outages with real-time updates.

Key Outcomes
Reduce inbound calls by 60%
Real-time status updates
Multi-channel alerts
Improved transparency
04
ROI Calculator

Calculate Your Potential Savings

See the financial impact of AI automation on your Telecom & Internet Service Providers operations

Your Current Metrics

50,000
10K250K500K
$15
$5$25$50
20%
0%30%60%
Target Automation with AI75%

Your Potential Savings

Monthly Savings
$123,750
Annual Savings
$1,485,000
3-Year Total Savings
$4,455,000
198% ROIin first year
Case Study

Real Results with Major Telecom Operator

The Challenge

Overwhelming call center volume (200K+ calls/month), high churn rate, and poor customer satisfaction.

The Solution

Deployed full AI Agents Suite with omnichannel support to automate customer service and retention.

System Integrations

Billing System(Database)
Network Management(API)
CRM(Integration)
Self-Service Portal(Web)
Ticketing System(API)

Measurable Impact

Call Center Volume
Before
200,000 calls/month
After
110,000 calls/month
-45%
First Call Resolution
Before
62%
After
82%
+32%
Customer Churn
Before
8.5%/year
After
6.4%/year
-25%
Operating Costs
Before
$2.4M/year
After
$1.68M/year
-30%
Compliance & Security

Enterprise-Grade Compliance

Compliant with telecom regulations including TRAI guidelines for customer communication and data privacy.

TRAI
GDPR
DPDP
ISO 27001
PCI-DSS

Ready to Transform Your Telecom & Internet Service Providers Operations?

Join leading telecom & internet service providers organizations already saving millions with TheVertical.ai

View Pricing
FAQs

Frequently Asked Questions

Common questions about TheVertical.ai for Telecom & Internet Service Providers

Still have questions?

Contact our team
THE VERTICAL AITHE VERTICAL AITHE VERTICAL AI