Proven Results
Real impact delivered for BPO / Outsourcing & Customer Support clients
AHT Reduction
FCR Rate
Agent Productivity
CSAT Score
Why Choose TheVertical.ai for BPO / Outsourcing & Customer Support?
Built specifically for your industry challenges and compliance requirements
Reduce Average Handle Time by 35%
AI provides real-time suggestions, auto-fills forms, and handles routine queries, enabling agents to resolve issues faster.
AI-Augmented Agent Assistance
Real-time AI prompts, knowledge base access, and sentiment analysis help agents deliver better customer experiences.
Compliance & Quality Monitoring
Automatic monitoring of 100% calls for compliance, quality, and coaching opportunities with real-time alerts.
Smart Routing & Escalation
AI-powered routing based on query type, sentiment, customer value, and agent expertise ensures optimal handling.
Solutions Built for BPO / Outsourcing & Customer Support
Industry-specific AI solutions designed to solve your biggest challenges and drive measurable outcomes.
AI-Augmented Agents
Real-time AI assistance for agents with suggested responses, knowledge access, and workflow automation.
Automated Tier-1 Support
AI chatbots and voice bots handle routine queries, freeing agents for complex issues.
Quality & Compliance Monitoring
Automated monitoring of all interactions for compliance, quality, and improvement opportunities.
Smart Routing & Escalation
Intelligent call routing based on customer data, sentiment, and agent skills.
Proven Use Cases
Real-world applications delivering measurable impact across BPO / Outsourcing & Customer Support
Calculate Your Potential Savings
See the financial impact of AI automation on your BPO / Outsourcing & Customer Support operations
Real Results with Large BPO with 2000+ Seats
The Challenge
High AHT (8 min), low FCR (68%), compliance gaps, and agent attrition issues.
The Solution
Implemented AI agent assistance, automated quality monitoring, and smart routing.
System Integrations
Measurable Impact
Enterprise-Grade Compliance
Enterprise-grade security and compliance for handling sensitive customer data across industries.
Ready to Transform Your BPO / Outsourcing & Customer Support Operations?
Join leading bpo / outsourcing & customer support organizations already saving millions with TheVertical.ai
Frequently Asked Questions
Common questions about TheVertical.ai for BPO / Outsourcing & Customer Support
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